Full-Time Education Department Administrator

Job Description

Position Summary:

For over 45 years, Brass Bell Music Store has helped Milwaukee-area music makers realize their dreams. As Education Dept. Administrator at Brass Bell, you will get to help musicians of all walks of life create and maintain a desire for life-long involvement in music, from the novice to the pro. Our great family of employees share common passions and interests and come from a wide variety of musical backgrounds. The ideal candidate will be: friendly, outgoing, energetic, respectful, attentive to detail, organized, creative, and enthusiastic to help us in our mission to support music in our community. You will get to work in a fast-paced work environment, offering opportunities to grow and challenge yourself. Don’t miss a chance to step into a promising and enjoyable career!

Essential Job Functions:
  • Follow store and department policies and procedures
  • Supervising the internal functions of our Education Department, which serves over 1,000 students and employs over 50 private instructors.
  • Ensure to-do lists are checked and update frequently, and items on the to do list are completed in a satisfactory and timely manner.
  • Providing exemplary customer service to our in-store and phone customers for all of their music needs in an efficient but thorough manner.
Store/Teacher/Student Relations
  • Facilitate the relationship that exists between the store, teachers, and families
  • Familiarize yourself with families, learn them by name, checking in with families on a student
  • Be familiar with the Brass Bell Teacher Guidelines, and reference appropriately
  • Maintain friendly yet professional relationship with teachers, helping out or disciplining when needed
  • Hold teachers accountable for the quality of their teaching and their behavior
  • Participate in the writing of monthly blog posts for the teaching and sales staff
  • Promote Brass Bell culture and policies
  • Communicate policies consistently to team, teachers and customers
  • Effectively explain the more challenging policies in a way that is easy to understand
  • Assess and recommend when new teachers need to be hired
  • Be involved in the contractual and review processes of new and current teachers
  • Ensure the onboarding process is consistent and streamlined
  • Ensure new teacher orientation addresses specific, crucial topics and includes tips and tricks on how to do well as a teacher
  • Exit checklist for leaving teachers
  • Student of the Month
    • Collect nominations from teachers
    • Decide on a given month's featured student
    • Display the featured student's picture and bio in the lessons waiting area
    • Present the featured student with a $50 gift card
Coworker Relations & Communication
  • Manage regular department communication and make presentations at staff meetings
  • Ensure all team members are on board and following standard operating procedures
  • Communicate projects and goals within Education Dept. and between other departments
  • Cultivate a proactive approach for improving the Education department
Manage Billing & Finances
  • Bill teachers for studio rent
  • Manage lesson payment
    • Get payment from students to teachers
    • Give change back if requested
    • Credit check money to a teacher's account
    • Run monthly autobilling using card on file, but following a strict set of steps and dates
  • Print up yearly invoices for tax season and distribute to teachers
  • Identify and resolve billing discrepancies
Manage Scheduling
  • Maintain up to 60 teachers' schedules
    • Register new students
    • Call wait-list for potential new students
    • Cancel and Reschedule students
    • Cross-reference new registrations with teacher schedules, the waiting and hold lists, and file appropriately
  • Collect, file, and refer to resumes turned in by potential teachers
  • Maintain a database of teacher resumes and teacher info sheets and show them to students if requested
  • Coordinate the general scheduling of recital hall events, including but not limited to student recitals and hall rentals for non-Brass Bell Events
  • Coordinate participation in Brass Bell Rock, group classes, and the annual Federation competition (Oct-Feb)
    • Register students
    • Manage application forms
    • Collect registration fees
    • Verify accuracy of information we are sending to Federation
    • Distribute score sheets and trophies to teachers
Studio/Recital Hall/Lessons Area Maintenance
  • Keep the lessons waiting area tidied up
  • Set up the recital hall for recitals and events
  • Inspect studios for cleanliness and maintenance needs on a daily basis
  • Vacuum the back hallway and studios weekly (at the very least)
  • Make sure lessons is stocked with necessary forms, pencils, etc.
  • Assess studio needs and acquire appropriate equipment (clocks & batteries, working amps, etc.)
  • Be able to market the Education program in coordination with other departments in an attempt to recruit new students and boost sales among current students.
  • Be involved with community outreach events such as store tours, the musical instrument petting zoo, and the M.O.R.E. Program
  • Advertise RocKamp and group classes
  • A passion for music is a must!
  • Bachelor’s Degree in music performance, music education, or a related field preferred but not required.
  • Ability to lift 25 lbs
  • Excellent oral, written, and interpersonal communication skills.
  • Ability to work 40 hours per week.
  • Work a minimum of one evening shift and one weekend shift per week
  • Available to attend staff meeting the 2nd Friday of each month from 9:30AM to Noon.
  • Consistent scheduling
  • Comprehensive benefits package including Health Insurance and Dental reimbursement with an HSA program.
  • An IRA program with employer matching (after 2 years of employment).
  • Paid time off for your birthday and vacations.
  • Great discounts and employee purchase plans.
  • Use of studio and recital hall facilities for personal use at no charge.
  • Pay is based on qualifications.
To Apply:
  • Fill out the Employment Application on our website. Submit one of three ways:
    • Email to owner@brassbellmusic.com
    • Snail mail to:
      Brass Bell Music Store
      Attn: Human Resources
      210 W. Silver Spring Dr.
      Milwaukee, WI 53217
    • Drop off in person to a manager (not guaranteed to get you a meeting/interview on the spot)
  • Cover letter and resume optional
Apply Now!