Brass Bell's in store policies and hours are subject to change, find our latest updates here.

Current Brass Bell Policies

Last updated: June 30, 2020


Staff is in store Monday through Thursday 11am to 6pm, Friday through Sunday 12pm to 4pm

We are currenty offering curbside pickup and drop off! For fastest service, please schedule an appointment here:
Schedule an Appointment

We at Brass Bell are very concerned about COVID-19 and how it has affected our community in the greater Milwaukee area. In order to protect our customers and our staff, and to do our part to "flatten the curve," we have made these adjustments to our standard operations:

  • We are currently keeping a minimal in-store crew in the store to answer phones and process orders. There are no more than 4 employees in the building at any given time, all observing appropriate social distancing guidelines. To support them, we have staff operating remotely to respond to emails, texts, and voicemails.
  • We have split our in-store staff into three separate "teams" to limit exposure, in the extreme event that an employee is exposed to COVID-19 and needs to self-quarantine.
  • We encourage all staff to be aware of and observe CDC guidelines to keep themselves and others safe, including regular handwashing, wearing masks and gloves, disinfecting common surfaces, and staying home when they feel unwell.
  • We are offering contactless curbside dropoff and pickup between 11am - 6pm Monday through Thursday, 12pm - 4pm Friday through Sunday, by appointment only. Items being dropped off and/or picked up should be left in the trunk.
  • In order to make picking up orders contactless, we are only accepting prepayment via credit or debit card at this time. We ask our customers to please call the store at (414) 963-1000 in order to update credit card information or prepay for an order. Please do not leave this information for us in a voicemail or through email or any of our online forms, as those methods are not completely secure and we cannot be responsible for sensitive information submitted through those means.
  • All incoming instruments are quarantined for a period of one week before they are opened and inspected, as the CDC has found that COVID-19 can survive on most common instrument surfaces for up to 5 days. We have reserved 7 practice studios (which are not currently in use, as all of our lessons are currently being offered online) in order to clearly designate how long each instrument has been in quarantine. This is the most safest and most efficient procedure to protect our employees that are accepting instruments, and the technicians that are inspecting the instruments, so we can ensure that they are completely safe to handle.
  • We are keeping up-to-date on CDC guidelines for cleaning instruments. Our friends at NFHS, NAfME, and NAMM have provided some excellent guidelines for cleaning instruments at home: https://www.nfhs.org/articles/covid-19-instrument-cleaning-guidelines

We appreciate our customers' understanding and cooperation in regard to these policies. As musicians, we all know that each of us has to do our part to contribute to the success of the group, and so we are dedicated to doing our part to preventing the spread of COVID-19 in our community, in the hopes that very soon we will be able to open our doors and serve you in-store once more!

From all of us at the Brass Bell team, stay healthy and stay safe!

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